AGENCY SUPPORT AND TRAINING
Your agency account management team is here to help with questions and additional training regarding:
- General Inquiries
- Production Reports
- Agent of Record Changes
- Retention Reports
- IVANS Downloads
- PTS or My Account Login Issues
If you or anyone on your staff needs a refresher on the nuances of writing a PTI policy, please click below if you wish to sign up for one of our 15-minute live virtual refresher sessions.
IMPORTANT NEW PHONE NUMBERS!
Please note that, effective immediately, we have new phone numbers that are now in use:
New Agency Underwriting Number: 561-609-1001
New Claims Number: 561-609-1002
New Home Inspection Services Number: 561-609-1003
New PTI Main Number: 561-609-1000
Agency Support: 561-235-7004
Please use these new numbers for all future calls to us – we look forward to hearing from you!
REMINDER: REPORT PRIOR CLAIMS!
Underwriting has alerted us to an increased amount of incorrect information on new business applications. As a result, policies are being canceled.
It is paramount to ask and thoroughly review each and every question on the underwriting application for insurance on every application you submit. The application questions are material to the underwriting and acceptance of a policy. Specifically, we have seen an increase in prior claims and existing damage being left off of the application, which results in a possible policy cancellation.
Example 1: On the General tab in the initial Quote:
Example 2: On the Application Questions # 12
Not disclosing prior claims history will result in the cancellation of the policy and can void policy coverage.
Not disclosing existing damage may result in the cancellation of the policy and can void policy coverage.
We want to avoid unnecessary cancellations whenever possible, so please remember to review all questions and include ALL losses within the last 36 months, even when they are weather-related or from previous addresses.
Thank you for your assistance.