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🎁 Mark Your Calendars! Holiday Closure Reminders

Just like a well-timed batch of cookies, planning ahead is key. Please take note of our adjusted holiday hours so you can prep your policyholder needs accordingly:

Wed, Dec 24 – Christmas Eve:
   Agency Underwriting & Agency Support phone lines close at 2:00 PM

Thurs, Dec 25 – Christmas Day: Closed

Wed, Dec 31 – New Year’s Eve:
   Agency Underwriting & Agency Support phone lines close at 2:00 PM

Thurs, Jan 1 – New Year’s Day: Closed

Thank you for helping us ensure policyholders experience seamless service throughout the season!

🏆 Celebrating Our 2025 Agency Award Winners

This season, we asked our PTI internal teams to nominate agencies that exemplify what it means to be true People’s Trust Agency partners who are collaborative, committed, and consistently delivering sweet results.

We are proud to celebrate our three winners:

 

🥇 Agency of the Year: My Hometown Agency
What Underwriting & Agency Sales had to say:

 “Melissa and Aaron are the gold standard and such a pleasure to work with. They pay attention to our underwriting guidelines and are terrific advocates for their clients. They go above and beyond for new business policies, even attaching the PA card + permits before it ever comes up in verification.”

“Aaron & Melissa are just nice folks who take great pride in giving us good business.”

 

🥇 Agency of the Year: Budget Bi-Rite

Praise from our internal teams:

“Budget Bi-Rite is the #1 agency for new business production this year. Their name is on our Daily Sales board at least once each day, including weekends. Their efforts—and the results—are much appreciated!”

“Their agents always answer the phones and are more than willing to help get any new business documents that are needed.”

 

🥇 Agency of the Year: Daffin Insurance Services

Comments from Underwriting & Agency Sales:

“Daffin Insurance Services is my favorite agency to work with. They are always a pleasure to speak to on the phones and really understand the business.”

“Lauryn & Lindsey have their acts together.”

 

A huge congratulations to all three! Your hard work and partnership are the ingredients that keep our recipe for success thriving.

🏦 Quick Tip Treat: Viewing or Adding Mortgagees in Slate

Need to confirm or update a mortgagee’s details? It’s simple in Slate:
  • Go to the policy’s Contacts menu on the left navigation bar.
  • Click the ^ icon next to the lender’s name in the Mortgagees pane.
  • To add a new lender, click Manage in the Mortgagees pane and follow the prompts.
🛈 Click here to learn more about how to navigate Policy Contacts and more.

📄 Statement of No Loss / Cancellation of Policy

If coverage for a policyholder has been replaced elsewhere or if the property has been sold, please submit:
  • A signed Cancellation Request
AND
  • Either a Declarations Page showing duplicate or replacement coverage, OR a recorded deed or closing statement*

 

If a Declarations Page is not provided, a signed Statement of No Loss / Cancellation of Policy form (signed by at least one named insured) is required.

*If the insured has sold their property, don’t forget to provide a forwarding address for their refund!

 

To upload in Slate:
  • Locate the policy and click Files in the left navigation bar.
  • Click the icon on the left side of the table and follow the prompts to upload.
  • Add your files and tag them as “Cancellation Request” and either “Replacement Coverage” or “Closing Documents.”
Once uploaded, an automated Slate Activity notifies Underwriting.
👉 Need immediate help? Call Agency Underwriting at 561-609-1001.🛈 For step-by-step visuals, see our How to Add and Review Files page.

❄️ Thank You for a Sweet 2025!

As we wrap up another year, please know how much we appreciate your dedication, partnership, and the exceptional service you provide to our shared policyholders every day. You’re the sugar and spice that make this community thrive.

Wishing you a joyful holiday season filled with warmth, peace, and just the right amount of treats. Here’s to a successful New Year together and a Happy Holidays.

Warmly,
The People’s Trust Insurance Team 🎄✨