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THE RRT RV IS READY TO ROLL FOR STORM SEASON
For most folks, road trips offer a mix of fun, exploration, and adventure. For our sister company Rapid Response Team, they are a way to stay a step ahead for disaster recovery.
The big difference is their ride. RRT has a customized RV that serves as a Mobile Operations Center, equipped with everything the team needs to be on the road instantly when a hurricane or other disaster strikes.
The RV lets us be first on the scene to help policyholders with emergency services when they need us most. When other companies can’t find the resources, hotels, or equipment to make repairs, RRT is already on the road and coming to the rescue.
Ready as we are, let’s hope the RV gets little to no mileage this year!
ONLINE FNOL FORM KEEPS YOU READY FOR RECOVERY
Summer in Florida equals storm season. But fear not. To help you stay a step ahead when policyholders experience a loss, we streamlined the claims process with an online version of the First Notice of Loss form. This tool lets you quickly submit for your client in the event of a named storm.
As a reminder, the online FNOL submittal form is only for Agents and only in the event of a named storm. You or your client can also submit the claim directly with People’s Trust by phone. Just call our Claims Department at 1-877-333-1230, option 1.
For quick access, use the link below to download and bookmark the online FNOL form.
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STOPPING CONTRACTOR FRAUD
There’s good news about a bad topic: contractor fraud. Florida Insurance Consumer Advocate, Tasha Carter, has created a special consumer alert titled Contractor Fraud: A Threat to Market Stability.
The alert describes how schemes to rip-off consumers are adding to the existing misery of high insurance rates. Carter notes the issue is a serious danger to our industry. She also offers a glimmer of hope with details about the arrest of contractors in Naples for trying to run a “free roof replacement” scam. The suspects face felony charges and serious prison time.
Get all the details in the full alert below.
COMPANY-WIDE TRAINING: LESSONS IN SUCCESS
“Better Prepared.” It’s not just part of our marketing. It’s also ingrained in our company identity so we can effectively serve you and your customers in the event of a hurricane.
Much of that preparation comes from our Training team, headed by Steve Feinstein, Managing Director of Customer Service & Training. His group runs company-wide, ongoing “CAT FNOL” classes to get everyone ready — starting long before a storm is threatening. ALL employees are trained and ready to take FNOL calls if the need arises.
The training is held each year and all departments take part. Employees learn soft skills, empathy, and system navigation to ensure we can assist our mutual customers in filing their storm damage claims as quickly and easily as possible.
Continual training — another way we stay a step ahead.
